Cloud City [Alpha]

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it,sealed in the team bag, with sleeve, and in its original packaging. You’ll also need the receipt or proof of purchase.

There will also be a 40% Restocking Fee imposed on all change of mind refunds/returns due to the nature of the volatility of trading card prices.

To start a return, you can contact us at info@eternalmagic.cc. If your return is accepted, we will advise instructions on how and where to send your package. You will be responsible for all charges for return label. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@eternalmagic.cc

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like digital items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.